Privacy Policy

YippeePaws ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

Please read this policy carefully. By using our site, you agree to the terms outlined below.

Personal information you provide:

• Name, email address, and phone number
• Billing and shipping address
• Payment information — processed securely via Shopify Payments. We never see or store your card details.
• Account login credentials, if you create an account
• Any messages or enquiries you send us

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to customer service enquiries
• Send marketing emails — only with your consent, and you can unsubscribe any time
• Improve our website and product range
• Comply with our legal obligations
• Prevent fraud and protect the security of our site

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

• Shopify — our e-commerce platform
• Payment processors — Shopify Payments, PayPal, and other payment providers
• Shipping carriers — our fulfilment and delivery partners
• Marketing platforms — Meta (Facebook/Instagram) and Google Ads, for advertising
• Email marketing tools — such as Klaviyo or Mailchimp, where applicable
• Legal authorities — if required by law or to protect our rights

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve relevant advertising. You can control cookie settings through your browser — though disabling them may affect how parts of the site work.

We use three types of cookies:

• Essential cookies — required for the site to function
• Analytics cookies — to understand how visitors use our site
• Marketing cookies — to deliver relevant ads across platforms

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, just email us — see section 12.

European residents (GDPR) — you have additional rights including data portability and the right to restrict processing. Our lawful basis for processing your data is contract performance (to fulfil your order) and legitimate interests (to improve our services).

UK residents — your rights are protected under the UK GDPR and the Data Protection Act 2018.

California residents (CCPA) — you have the right to know what personal data we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for seven years in line with tax and business record requirements.

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. Our site is hosted on Shopify, which is PCI DSS compliant and uses SSL encryption to protect data in transit. That said, no method of transmission over the internet is 100% secure, and we can't guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before sharing anything with them.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we'll delete it.

We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date at the top of this page. We encourage you to check back periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, get in touch:

YippeePaws
Email: hello@yippeepaws.com