Packed by hand, shipped fast, tracked the whole way. Here's exactly what to expect between checkout and a very excited pet at the front door.
Last updated 22 August 2026
Every order is picked, checked, and packed by hand — usually within 1–2 business days of you placing it. Orders placed on weekends or public holidays start processing the next business day.
During sales, launches, and the festive rush, processing can stretch to 3–4 business days. We'll always flag it on the site if we're running behind, rather than leaving you refreshing your tracking page.
Delivery estimates below start from the day your order ships, not the day you order. Add processing time on top.
Exact rates are calculated at checkout based on your address and cart. You'll see the final cost before you pay — no surprises on the last screen.
We ship worldwide. For international deliveries, import duties, taxes, and customs charges are not included in the product price or shipping cost, and are the responsibility of the recipient.
These charges are set by your local customs authority, not by us, and we have no way to calculate or control them in advance. Please check with your local customs office if you want an estimate before ordering.
If a parcel is refused at customs or returned to us because duties went unpaid, we can refund the order value minus original shipping costs and any return charges we incur.
Please double-check your shipping address at checkout. We can usually change it if you email us before your order ships — once it's with the carrier, it's out of our hands.
If a parcel is returned to us because of an incorrect or incomplete address, we'll happily reship it once you cover the return and reshipping cost.
All delivery times are estimates, not guarantees. Once your parcel is with the carrier, delays caused by weather, customs, carrier backlogs, or other events outside our control are unfortunately not something we can speed up — though we'll always help you chase them.
If tracking hasn't moved in 7 business days, or your parcel arrives damaged, email us at hello@yippeepaws.com with your order number and photos. We'll open an investigation with the carrier and sort out a replacement or refund.
Please report damaged deliveries within 7 days of arrival so we can act on them while the carrier claim window is still open.
Shipping and returns are two different things. For anything about sending an item back, refund timelines, or exchanges, head to our Refund Policy.
Send us your order number and we'll chase the carrier for you — you shouldn't have to sit on hold for us.
