Track my order
Three ways to find your parcel. If none of them work, email us your order number and we will look it up for you.
Enter your tracking number
Your tracking number is in the shipping confirmation email we send when your order leaves the warehouse.
Check your account
If you ordered while signed in, every order and its tracking link is saved to your account.
Sign in to your accountAsk us directly
Send us your order number and we will track it down and reply — usually the same day.
hello@theyippeepaws.comWhat to expect, and when
Tracking often shows nothing for the first few days. That is normal — the number is created at dispatch and only updates once the carrier scans the parcel.
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Straight away
Order confirmed
You get a confirmation email with your order number. No tracking number yet — the parcel has not been packed.
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Within 48 hours
Dispatched
We pack and hand the parcel to the carrier, and email you a tracking number.
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Days 2–5
In transit
Scans can be sparse on the first leg. Long gaps between updates are normal and do not mean the parcel is lost.
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Days 7–12
Out for delivery
Once it reaches your local carrier the updates get frequent, usually with a delivery window on the day.
If something looks wrong
My tracking number does not work yet
Tracking numbers are issued at dispatch but can take 24–48 hours to become active in the carrier's system. If it still returns nothing after two business days, email us your order number and we will check it.
Tracking has not moved in several days
This is common during the international leg, where parcels are scanned less often. A gap of three to five days without an update is normal.
If there has been no movement for more than seven business days, contact us and we will open an enquiry with the carrier.
My order shipped in more than one parcel
Larger orders are sometimes split across parcels, each with its own tracking number. You will get a separate shipping email for each one, so check whether a second email arrived before assuming something is missing.
Tracking says delivered but nothing arrived
First check any safe-drop locations, with neighbours, and with everyone at the address. Carriers occasionally scan a parcel as delivered a little before it is dropped, so it is worth waiting until the end of the next business day.
If it still has not appeared, email us within seven days of the delivery scan and we will lodge an investigation with the carrier.
I entered the wrong delivery address
Email us as soon as you can. If the order has not been dispatched we can change the address. Once it is with the carrier we cannot redirect it, but we will help you contact them directly.
I never received a shipping email
Check your spam and promotions folders for an email from us. If it is not there, your order may not have been dispatched yet — orders leave within 48 hours of being placed, excluding weekends. Email us your order number and we will confirm the status.