Refund Policy

We stand behind everything we make. If your YippeePaws product arrives with a manufacturing defect, we want to make it right — no stress, no runaround.

You have 30 days from the date your order arrives to get in touch. To be eligible, the item needs to show a genuine manufacturing fault and be in the condition it arrived — unused, with tags, and in its original packaging. Hold onto your proof of purchase, as we'll need that too.

A quick note on what we're not able to accept: for hygiene reasons, we don't offer returns for change of mind, incorrect sizing, normal wear and tear, or damage from use, incorrect care, or mishandling. Our returns policy covers manufacturing defects only — because that's what we can control, and that's what we take full responsibility for.

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some extra time for your bank or credit card company to process and post the refund on their end.

If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at hello@yippeepaws.com and we'll chase it down for you.

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong thing entirely. Send photos along with your message so we can evaluate the issue quickly and make it right.

Certain types of items can't be returned, including:

• Perishable goods, such as treats, food, flowers, or plants
• Custom products, such as special orders or personalised items
• Personal care and grooming goods opened after delivery
• Hazardous materials, flammable liquids, or gases

Unfortunately, we also cannot accept returns on sale items or gift cards. If you're unsure whether your specific item qualifies, just ask us before sending anything back.

The fastest way to get exactly what you want is to return the item you have, and once that return is accepted, place a separate order for the new one. That way you're not waiting on two processes to line up.

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification.

As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.